{"id":18403,"date":"2023-06-12T12:38:23","date_gmt":"2023-06-12T12:38:23","guid":{"rendered":"https:\/\/www.guestplan.com\/centre-daide\/"},"modified":"2026-07-10T20:27:59","modified_gmt":"2026-07-10T20:27:59","slug":"centre-daide","status":"publish","type":"page","link":"https:\/\/www.guestplan.com\/fr\/centre-daide\/","title":{"rendered":"Centre d\u2019aide"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"18403\" class=\"elementor elementor-18403 elementor-25\" data-elementor-settings=\"{&quot;element_pack_global_tooltip_width&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;element_pack_global_tooltip_width_tablet&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;element_pack_global_tooltip_width_mobile&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;element_pack_global_tooltip_padding&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;top&quot;:&quot;&quot;,&quot;right&quot;:&quot;&quot;,&quot;bottom&quot;:&quot;&quot;,&quot;left&quot;:&quot;&quot;,&quot;isLinked&quot;:true},&quot;element_pack_global_tooltip_padding_tablet&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;top&quot;:&quot;&quot;,&quot;right&quot;:&quot;&quot;,&quot;bottom&quot;:&quot;&quot;,&quot;left&quot;:&quot;&quot;,&quot;isLinked&quot;:true},&quot;element_pack_global_tooltip_padding_mobile&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;top&quot;:&quot;&quot;,&quot;right&quot;:&quot;&quot;,&quot;bottom&quot;:&quot;&quot;,&quot;left&quot;:&quot;&quot;,&quot;isLinked&quot;:true},&quot;element_pack_global_tooltip_border_radius&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;top&quot;:&quot;&quot;,&quot;right&quot;:&quot;&quot;,&quot;bottom&quot;:&quot;&quot;,&quot;left&quot;:&quot;&quot;,&quot;isLinked&quot;:true},&quot;element_pack_global_tooltip_border_radius_tablet&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;top&quot;:&quot;&quot;,&quot;right&quot;:&quot;&quot;,&quot;bottom&quot;:&quot;&quot;,&quot;left&quot;:&quot;&quot;,&quot;isLinked&quot;:true},&quot;element_pack_global_tooltip_border_radius_mobile&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;top&quot;:&quot;&quot;,&quot;right&quot;:&quot;&quot;,&quot;bottom&quot;:&quot;&quot;,&quot;left&quot;:&quot;&quot;,&quot;isLinked&quot;:true}}\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-81dd27f e-flex e-con-boxed e-con e-parent\" data-id=\"81dd27f\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-89547fa e-con-full e-flex e-con e-child\" data-id=\"89547fa\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-4573ca1 elementor-widget elementor-widget-heading\" data-id=\"4573ca1\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Centre d\u2019aide<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c0000f1 elementor-widget elementor-widget-text-editor\" data-id=\"c0000f1\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Notre Centre d\u2019aide complet met \u00e0 votre disposition une multitude de ressources et une assistance personnalis\u00e9e pour vous aider \u00e0 optimiser chaque aspect de nos services. N\u2019h\u00e9sitez pas \u00e0 explorer et \u00e0 profiter des nombreuses possibilit\u00e9s qui s\u2019offrent \u00e0 vous. <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-122e888 elementor-widget elementor-widget-spacer\" data-id=\"122e888\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-c4fbba4 e-con-full e-flex e-con e-child\" data-id=\"c4fbba4\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-9074bb0 elementor-widget__width-inherit bdt-ep-advanced-icon-box-readmore-fullwidth-yes bdt-icon-type-icon elementor-position-top bdt-icon-effect-none elementor-widget elementor-widget-bdt-advanced-icon-box\" data-id=\"9074bb0\" data-element_type=\"widget\" data-widget_type=\"bdt-advanced-icon-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"bdt-ep-advanced-icon-box\">\n\n\t\t\t\t\t\t\t\n\t\t\t\t\t<div class=\"bdt-ep-advanced-icon-box-icon\">\n\t\t\t\t<span class=\"bdt-ep-advanced-icon-box-icon-wrap\">\n\n\n\t\t\t\t\t\n\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-book-open\"><\/i>\n\n\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t<\/div>\n\t\t\n\t\t\t\t\n\t\t\t<div class=\"bdt-ep-advanced-icon-box-content\">\n\n\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t<h3 class=\"bdt-ep-advanced-icon-box-title ep-title-\">\n\t\t\t\t<span >\n\t\t\t\t\tDocumentation\t\t\t\t<\/span>\n\t\t\t<\/h3>\n\t\t\n\n\t\t\n\t\t\t\t\t\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<div class=\"bdt-ep-advanced-icon-box-description\">\n\t\t\t\t\t\t<p>D\u00e9couvrez nos guides d\u00e9taill\u00e9s et nos tutoriels pour maximiser votre exp\u00e9rience sur la plateforme et atteindre vos objectifs.<\/p>\t\t\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<a class=\"bdt-ep-advanced-icon-box-readmore bdt-display-inline-block\" href=\"https:\/\/docs.guestplan.com\" target=\"_blank\">\n\t\t\t\t\t\tEn savoir plus\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t<span class=\"bdt-button-icon-align-right\">\n\n\t\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"fa-fw material-icons md-arrow_forward\" data-md-icon=\"arrow_forward\"><\/i>\n\t\t\t\t\t\t\t<\/span>\n\n\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\n\t\t\n\t\t\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e7b82c2 elementor-widget__width-inherit bdt-ep-advanced-icon-box-readmore-fullwidth-yes bdt-icon-type-icon elementor-position-top bdt-icon-effect-none elementor-widget elementor-widget-bdt-advanced-icon-box\" data-id=\"e7b82c2\" data-element_type=\"widget\" data-widget_type=\"bdt-advanced-icon-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"bdt-ep-advanced-icon-box\">\n\n\t\t\t\t\t\t\t\n\t\t\t\t\t<div class=\"bdt-ep-advanced-icon-box-icon\">\n\t\t\t\t<span class=\"bdt-ep-advanced-icon-box-icon-wrap\">\n\n\n\t\t\t\t\t\n\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-comment-dots\"><\/i>\n\n\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t<\/div>\n\t\t\n\t\t\t\t\n\t\t\t<div class=\"bdt-ep-advanced-icon-box-content\">\n\n\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t<h3 class=\"bdt-ep-advanced-icon-box-title ep-title-\">\n\t\t\t\t<span >\n\t\t\t\t\tAssistance\t\t\t\t<\/span>\n\t\t\t<\/h3>\n\t\t\n\n\t\t\n\t\t\t\t\t\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<div class=\"bdt-ep-advanced-icon-box-description\">\n\t\t\t\t\t\t<p>Nous aidons nos clients tr\u00e8s rapidement ; vous pouvez donc toujours compter sur nous pour une assistance et un service de premier ordre, qui vous satisferont pleinement.<\/p>\t\t\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<a class=\"bdt-ep-advanced-icon-box-readmore bdt-display-inline-block\" href=\"#\" id=\"contact-us-activator\">\n\t\t\t\t\t\tContacter l\u2019assistance\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t<span class=\"bdt-button-icon-align-right\">\n\n\t\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"fa-fw material-icons md-arrow_forward\" data-md-icon=\"arrow_forward\"><\/i>\n\t\t\t\t\t\t\t<\/span>\n\n\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\n\t\t\n\t\t\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0b4e4f4 elementor-widget__width-inherit bdt-ep-advanced-icon-box-readmore-fullwidth-yes bdt-icon-type-icon elementor-position-top bdt-icon-effect-none elementor-widget elementor-widget-bdt-advanced-icon-box\" data-id=\"0b4e4f4\" data-element_type=\"widget\" data-widget_type=\"bdt-advanced-icon-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"bdt-ep-advanced-icon-box\">\n\n\t\t\t\t\t\t\t\n\t\t\t\t\t<div class=\"bdt-ep-advanced-icon-box-icon\">\n\t\t\t\t<span class=\"bdt-ep-advanced-icon-box-icon-wrap\">\n\n\n\t\t\t\t\t\n\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-user-tie\"><\/i>\n\n\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t<\/div>\n\t\t\n\t\t\t\t\n\t\t\t<div class=\"bdt-ep-advanced-icon-box-content\">\n\n\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t<h3 class=\"bdt-ep-advanced-icon-box-title ep-title-\">\n\t\t\t\t<span >\n\t\t\t\t\tVentes\t\t\t\t<\/span>\n\t\t\t<\/h3>\n\t\t\n\n\t\t\n\t\t\t\t\t\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<div class=\"bdt-ep-advanced-icon-box-description\">\n\t\t\t\t\t\t<p>Contactez d\u00e8s aujourd\u2019hui notre \u00e9quipe commerciale exp\u00e9riment\u00e9e pour discuter de vos besoins et d\u00e9couvrir comment nous pouvons vous aider \u00e0 atteindre vos objectifs.<\/p>\t\t\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<a class=\"bdt-ep-advanced-icon-box-readmore bdt-display-inline-block\" href=\"#\" id=\"contact-sales-activator\">\n\t\t\t\t\t\tContacter les ventes\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t<span class=\"bdt-button-icon-align-right\">\n\n\t\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"fa-fw material-icons md-arrow_forward\" data-md-icon=\"arrow_forward\"><\/i>\n\t\t\t\t\t\t\t<\/span>\n\n\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\n\t\t\n\t\t\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-57460bb e-flex e-con-boxed e-con e-parent\" data-id=\"57460bb\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-505c054 e-con-full e-flex e-con e-child\" data-id=\"505c054\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-f649fbc elementor-widget elementor-widget-heading\" data-id=\"f649fbc\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Foire aux questions<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e3f32ec elementor-widget elementor-widget-text-editor\" data-id=\"e3f32ec\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>  Nous avons compil\u00e9 une liste de questions fr\u00e9quemment pos\u00e9es sur nos produits et services pour vous aider \u00e0 prendre votre d\u00e9cision. Si vous avez d\u2019autres questions, n\u2019h\u00e9sitez pas \u00e0 nous contacter. <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d2ce919 elementor-widget elementor-widget-bdt-accordion\" data-id=\"d2ce919\" data-element_type=\"widget\" data-widget_type=\"bdt-accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"bdt-ep-accordion-container\">\n\t\t\t<div id=\"bdt-ep-accordion-d2ce919\" class=\"bdt-ep-accordion bdt-accordion\" data-bdt-accordion=\"{&quot;collapsible&quot;:true,&quot;multiple&quot;:false,&quot;transition&quot;:&quot;ease-in-out&quot;}\" \t\tdata-settings=\"{&quot;id&quot;:&quot;bdt-ep-accordion-d2ce919&quot;,&quot;activeHash&quot;:&quot;no&quot;,&quot;activeScrollspy&quot;:null,&quot;hashTopOffset&quot;:false,&quot;hashScrollspyTime&quot;:false,&quot;closeAllItemsOnMobile&quot;:false}\">\n\t\t\t\t\t\t\t\t\t<div class=\"bdt-ep-accordion-item\">\n\t\t\t\t\t\t<div\t\t\t\t\t\t\tclass=\"bdt-ep-accordion-title bdt-accordion-title bdt-flex bdt-flex-middle bdt-flex-between\" id=\"bdt-ep-accordion-proposez-vous-une-assistance-tlphonique\"\n\t\t\t\t\t\t\tdata-accordion-index=\"0\" data-title=\"proposez-vous-une-assistance-t-l-phonique\">\n\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"bdt-ep-accordion-icon bdt-flex-align-right\"\n\t\t\t\t\t\t\t\t\taria-hidden=\"true\">\n\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"bdt-ep-accordion-icon-closed\">\n\t\t\t\t\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"fa-fw ti ti-plus\"><\/i>\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"bdt-ep-accordion-icon-opened\">\n\t\t\t\t\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"fa-fw ti ti-close\"><\/i>\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<span role=\"heading\" class=\"bdt-ep-title-text bdt-flex-inline bdt-flex-middle\" >\n\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\tProposez-vous une assistance t\u00e9l\u00e9phonique ?\t\t\t\t\t\t\t<\/span>\n\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"bdt-ep-accordion-content bdt-accordion-content\">\n\t\t\t\t\t\t\t<p>Oui, nous sommes joignables par t\u00e9l\u00e9phone pour les ventes et les conseils. Pour cr\u00e9er un ticket d\u2019assistance pour l\u2019aide et le support, veuillez envoyer un e-mail \u00e0 support@guestplan.com. Nous v\u00e9rifierons votre e-mail\/nom d\u2019utilisateur et vous aiderons imm\u00e9diatement pour toute question.  <\/p><p>Notre service client est disponible 7 jours sur 7 jusqu\u2019\u00e0 22h00 CET\/CEST pour les questions, suggestions, conseils et consultations.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"bdt-ep-accordion-item\">\n\t\t\t\t\t\t<div\t\t\t\t\t\t\tclass=\"bdt-ep-accordion-title bdt-accordion-title bdt-flex bdt-flex-middle bdt-flex-between\" id=\"bdt-ep-accordion-dois-je-payer-pour-lassistance\"\n\t\t\t\t\t\t\tdata-accordion-index=\"1\" data-title=\"dois-je-payer-pour-l-assistance\">\n\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"bdt-ep-accordion-icon bdt-flex-align-right\"\n\t\t\t\t\t\t\t\t\taria-hidden=\"true\">\n\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"bdt-ep-accordion-icon-closed\">\n\t\t\t\t\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"fa-fw ti ti-plus\"><\/i>\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"bdt-ep-accordion-icon-opened\">\n\t\t\t\t\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"fa-fw ti ti-close\"><\/i>\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<span role=\"heading\" class=\"bdt-ep-title-text bdt-flex-inline bdt-flex-middle\" >\n\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\tDois-je payer pour l\u2019assistance ?\t\t\t\t\t\t\t<\/span>\n\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"bdt-ep-accordion-content bdt-accordion-content\">\n\t\t\t\t\t\t\t<p>Non, vous n\u2019avez pas \u00e0 payer pour l\u2019assistance chez Guestplan. Nous nous engageons \u00e0 fournir un service client de classe mondiale, et cela inclut une assistance gratuite pour tous nos utilisateurs. Que vous ayez une question, besoin d\u2019aide ou de conseils, notre \u00e9quipe d\u2019assistance est toujours disponible pour vous aider, enti\u00e8rement gratuitement.  <\/p><p>Nous savons \u00e0 quel point il est important d\u2019avoir acc\u00e8s \u00e0 une assistance fiable, et nous nous engageons \u00e0 faire en sorte que vous viviez une exp\u00e9rience positive avec Guestplan \u00e0 chaque \u00e9tape.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"bdt-ep-accordion-item\">\n\t\t\t\t\t\t<div\t\t\t\t\t\t\tclass=\"bdt-ep-accordion-title bdt-accordion-title bdt-flex bdt-flex-middle bdt-flex-between\" id=\"bdt-ep-accordion-quel-est-le-dlai-de-rponse\"\n\t\t\t\t\t\t\tdata-accordion-index=\"2\" data-title=\"quel-est-le-d-lai-de-r-ponse\">\n\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"bdt-ep-accordion-icon bdt-flex-align-right\"\n\t\t\t\t\t\t\t\t\taria-hidden=\"true\">\n\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"bdt-ep-accordion-icon-closed\">\n\t\t\t\t\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"fa-fw ti ti-plus\"><\/i>\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"bdt-ep-accordion-icon-opened\">\n\t\t\t\t\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"fa-fw ti ti-close\"><\/i>\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<span role=\"heading\" class=\"bdt-ep-title-text bdt-flex-inline bdt-flex-middle\" >\n\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\tQuel est le d\u00e9lai de r\u00e9ponse ?\t\t\t\t\t\t\t<\/span>\n\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"bdt-ep-accordion-content bdt-accordion-content\">\n\t\t\t\t\t\t\t<p>Chez Guestplan, notre engagement envers un excellent service client signifie que vous pouvez vous attendre \u00e0 un d\u00e9lai de r\u00e9ponse rapide, avec une moyenne de seulement 20 minutes et un maximum d\u2019un jour. Cela garantit que vous recevez une assistance en temps utile chaque fois que vous nous contactez. Soyez assur\u00e9(e) que, m\u00eame pendant nos p\u00e9riodes les plus charg\u00e9es, notre \u00e9quipe d\u2019assistance experte est disponible tous les jours de la semaine ; vous pouvez donc compter sur nous pour vous aider quand vous en avez besoin.  <\/p><p>Pour les probl\u00e8mes urgents, indiquez simplement \u00ab URGENT \u00bb dans l\u2019objet de votre e-mail afin de garantir une prise en charge prioritaire par notre \u00e9quipe.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"bdt-ep-accordion-item\">\n\t\t\t\t\t\t<div\t\t\t\t\t\t\tclass=\"bdt-ep-accordion-title bdt-accordion-title bdt-flex bdt-flex-middle bdt-flex-between\" id=\"bdt-ep-accordion-guestplan-propose-t-il-un-sla\"\n\t\t\t\t\t\t\tdata-accordion-index=\"3\" data-title=\"guestplan-propose-t-il-un-sla\">\n\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"bdt-ep-accordion-icon bdt-flex-align-right\"\n\t\t\t\t\t\t\t\t\taria-hidden=\"true\">\n\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"bdt-ep-accordion-icon-closed\">\n\t\t\t\t\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"fa-fw ti ti-plus\"><\/i>\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"bdt-ep-accordion-icon-opened\">\n\t\t\t\t\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"fa-fw ti ti-close\"><\/i>\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<span role=\"heading\" class=\"bdt-ep-title-text bdt-flex-inline bdt-flex-middle\" >\n\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\tGuestplan propose-t-il un SLA ?\t\t\t\t\t\t\t<\/span>\n\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"bdt-ep-accordion-content bdt-accordion-content\">\n\t\t\t\t\t\t\t<p>Oui, Guestplan propose un contrat SLA (Service Level Agreement) moyennant un co\u00fbt suppl\u00e9mentaire. Ce contrat d\u00e9finit un cadre de d\u00e9lais de r\u00e9ponse et de r\u00e9solution, g\u00e9n\u00e9ralement adapt\u00e9 aux grandes organisations qui n\u00e9cessitent des d\u00e9lais de r\u00e9ponse garantis. Avec un SLA, les clients b\u00e9n\u00e9ficient \u00e9galement d\u2019analyses des causes racines en cas de probl\u00e8mes urgents ou de situations d\u2019urgence.  <\/p><p>Pour nos clients r\u00e9guliers sans SLA, nous proposons des sp\u00e9cialistes du service client et des experts d\u00e9di\u00e9s, disponibles sept jours sur sept, selon le principe du best effort.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"bdt-ep-accordion-item\">\n\t\t\t\t\t\t<div\t\t\t\t\t\t\tclass=\"bdt-ep-accordion-title bdt-accordion-title bdt-flex bdt-flex-middle bdt-flex-between\" id=\"bdt-ep-accordion-proposez-vous-une-assistance-personnalise\"\n\t\t\t\t\t\t\tdata-accordion-index=\"4\" data-title=\"proposez-vous-une-assistance-personnalis-e\">\n\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"bdt-ep-accordion-icon bdt-flex-align-right\"\n\t\t\t\t\t\t\t\t\taria-hidden=\"true\">\n\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"bdt-ep-accordion-icon-closed\">\n\t\t\t\t\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"fa-fw ti ti-plus\"><\/i>\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"bdt-ep-accordion-icon-opened\">\n\t\t\t\t\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"fa-fw ti ti-close\"><\/i>\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<span role=\"heading\" class=\"bdt-ep-title-text bdt-flex-inline bdt-flex-middle\" >\n\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\tProposez-vous une assistance personnalis\u00e9e ?\t\t\t\t\t\t\t<\/span>\n\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"bdt-ep-accordion-content bdt-accordion-content\">\n\t\t\t\t\t\t\t<p>Oui, nous proposons une assistance personnalis\u00e9e adapt\u00e9e \u00e0 vos besoins. Que vous pr\u00e9f\u00e9riez une rencontre en face \u00e0 face autour d\u2019un caf\u00e9, un appel commercial ou des \u00e9changes virtuels via des canaux comme l\u2019e-mail, Teams, Meet ou Zoom, nous sommes l\u00e0 pour nous adapter \u00e0 vos pr\u00e9f\u00e9rences. <\/p><p>Notre objectif est de vous garantir l\u2019assistance et l\u2019accompagnement dont vous avez besoin pour tirer le meilleur parti de Guestplan pour votre restaurant. N\u2019h\u00e9sitez pas \u00e0 nous contacter : trouvons ensemble les meilleures solutions. <\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-5d5cf9c e-con-full e-flex e-con e-parent\" data-id=\"5d5cf9c\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7255 elementor-widget elementor-widget-global elementor-global-17649 elementor-global-7255 elementor-widget-template\" data-id=\"7255\" data-element_type=\"widget\" data-widget_type=\"template.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-template\">\n\t\t\t\t\t<div data-elementor-type=\"container\" data-elementor-id=\"17636\" class=\"elementor elementor-17636 elementor-7252 elementor-7252\" data-elementor-post-type=\"elementor_library\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7a5284f2 e-flex e-con-boxed e-con e-parent\" data-id=\"7a5284f2\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-5883262a e-con-full e-flex e-con e-child\" data-id=\"5883262a\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-5c9df48e elementor-widget__width-initial elementor-widget-tablet__width-initial elementor-widget-mobile__width-inherit elementor-widget elementor-widget-heading\" data-id=\"5c9df48e\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">\u00cates-vous pr\u00eat \u00e0 am\u00e9liorer votre restaurant ?<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-103216c7 elementor-widget elementor-widget-spacer\" data-id=\"103216c7\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-79b2b041 elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"79b2b041\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Inscrivez-vous d\u00e8s aujourd\u2019hui pour d\u00e9couvrir comment Guestplan peut vous aider \u00e0 mener votre restaurant vers de nouveaux sommets de r\u00e9ussite et de rentabilit\u00e9.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4cf1d5a3 elementor-align-center elementor-widget elementor-widget-button\" data-id=\"4cf1d5a3\" data-element_type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/app.guestplan.com\/\" target=\"_blank\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Commencer gratuitement<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-19a72950 elementor-widget elementor-widget-spacer\" data-id=\"19a72950\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-365e88f3 elementor-icon-list--layout-inline gp-icon-condensed elementor-mobile-align-center elementor-list-item-link-full_width elementor-widget elementor-widget-icon-list\" data-id=\"365e88f3\" data-element_type=\"widget\" data-widget_type=\"icon-list.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<ul class=\"elementor-icon-list-items elementor-inline-items\">\n\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item elementor-inline-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"material-icons-outlined md-check\" data-md-icon=\"check\"><\/i>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Sans engagement<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item elementor-inline-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"material-icons md-check\" data-md-icon=\"check\"><\/i>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Essai gratuit de 30 jours<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item elementor-inline-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"material-icons md-check\" data-md-icon=\"check\"><\/i>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Aucune carte de cr\u00e9dit requise<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Centre d\u2019aide Notre Centre d\u2019aide complet met \u00e0 votre disposition une multitude de ressources et une assistance personnalis\u00e9e pour vous aider \u00e0 [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"inline_featured_image":false,"footnotes":""},"class_list":["post-18403","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/www.guestplan.com\/fr\/wp-json\/wp\/v2\/pages\/18403","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.guestplan.com\/fr\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.guestplan.com\/fr\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.guestplan.com\/fr\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.guestplan.com\/fr\/wp-json\/wp\/v2\/comments?post=18403"}],"version-history":[{"count":1,"href":"https:\/\/www.guestplan.com\/fr\/wp-json\/wp\/v2\/pages\/18403\/revisions"}],"predecessor-version":[{"id":18404,"href":"https:\/\/www.guestplan.com\/fr\/wp-json\/wp\/v2\/pages\/18403\/revisions\/18404"}],"wp:attachment":[{"href":"https:\/\/www.guestplan.com\/fr\/wp-json\/wp\/v2\/media?parent=18403"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}