Help Center

Our comprehensive Help Center provides a wealth of resources and personalized assistance to help you optimize every aspect of our services. Feel free to explore and take advantage of the many offerings available to you.


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We’re pretty quick at helping our customers out, so you can always count on us for top-notch support and service that’ll keep you satisfied.

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Get in touch with our experienced sales team today to discuss your needs and find out how we can help you reach your goals.

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Frequently Asked Questions

 We’ve compiled a list of frequently asked questions about our products and services to help you make your decision. If you have any further questions, please don’t hesitate to contact us.

Do you offer phone support?

Yes, we are available by phone for sales and advice. To create a support ticket for help and support, please send an email to [email protected]. We will verify your email/username and help you with any question immediately.

Our customer service is available 7 days a week until 22:00 CET/CEST for questions, suggestions, advice and consultation.

Do I have to pay for support?

No, you don’t have to pay for support at Guestplan. We’re committed to providing world-class customer service, and that includes free support for all of our users. Whether you have a question, need help, or need guidance, our support team is always available to help you, completely free of charge.

We know how important it is to have access to reliable support, and we’re committed to making sure you have a positive experience with Guestplan every step of the way.

What is the response time?

At Guestplan, our commitment to excellent customer service means that you can expect a fast response time, with an average of just 20 minutes and a maximum of one day. This ensures that you receive timely assistance whenever you contact us. Rest assured, even during our busiest times, our expert support team is available every day of the week, so you can count on us for help whenever you need it.

For urgent issues, simply put “URGENT” in the subject line of your email to ensure priority attention from our team.

Does Guestplan offer an SLA?

Yes, Guestplan does offer an SLA (Service Level Agreement) contract at an additional cost. This contract defines a framework of response and resolution times, typically suited for larger organizations that require guaranteed response times. With an SLA, clients also gain access to root cause analyses in case of urgent problems or emergencies.

For our regular clients without an SLA, we offer dedicated customer care specialists and experts, available seven days a week on a best effort basis.

Do you offer personal support?

Yes, we offer personalized support tailored to your needs. Whether you prefer a face-to-face meeting over coffee, a sales call, or virtual discussions through channels like email, Teams, Meet, or Zoom, we’re here to accommodate your preferences.

Our goal is to ensure that you receive the support and guidance you need to make the most out of Guestplan for your restaurant. Feel free to reach out, and let’s find the best solutions together.

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